Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.
What types of credit cards do you accept?
Alpine Limousine Service accepts Visa, MasterCard, and American Express.

For any of these credit cards used, we will require your billing address together with the security code. Visa, MC, has a three digit security code on the back of the card. American Express has a four digit security code on the front of the card.
How do I apply for a corporate account?

You can simply email to Corporate Accounts requesting to apply for a corporate account. If you don’t have access to email, you can call 646-558-2055 Ext 101 or 128 and speak to our Sales Department.

You can select this link Open an Account and complete the form. A representative from our company will contact you shortly thereafter. If you prefer, you may print out the form and fax it to us at (201) 807-1666 (ATTN: Carol Warnecke or Gena Avishay).

Thank you for your interest in Alpine Limousine Service.
How will my trip be billed?
You can have your trip billed to a personal credit card or direct billed to the company you work for, however a corporate account must be in place and you must be an authorized user to the account.

In the event the ride is reserved under the corporate account, your driver will submit a voucher for you to sign in the vehicle and will document any additional charges such as tolls, parking, waiting time, stops, etc. This voucher verifies that the trip was completed accurately and will later be submitted for billing to your company.
In the event of an airport pick up, what happens if my flight is delayed?
Alpine Limousine’s reliable Dispatch Department is backed up with a state of the art software which automatically updates all flight arrivals. This sophisticated software is responsible for checking arrival times for all of our clients’ airport reservations. The Dispatch Department then relays any delays to the assigned driver, ensuring an accurate pick up time for our passengers.
What should I do if I need to cancel my trip?
You must call our office at 800-868-8678 and obtain a cancellation number.

Alpine Limousine Service has different Cancellation Policy depending on the City or Country you are being picked up from.

Cancellation Requirements varies from state to state and what type of vehicle was reserved.

NYC and the Boroughs requires two hours prior to scheduled pick up time for sedan reservations. CT, Long Island, NJ, Upstate NY, and Weschester require three to four hours prior to scheduled pick up time for sedan reservations. In some areas, up to six hours advanced is needed to cancel, depending on the distance of the trip.

SUV’s, Vans, Stretches, Mercedes S-550 Sedan, Mini Buses, Mini Vans, Party Bus, Hybrid Vehicles, or any other Special Vehicle not listed here requires 24 hours prior to scheduled pick up time.

For all other cancellations falling in a different state or country with any type of vehicle, a 48 hour noticed is required.

The cancellation number is given when the reservation is cancelled ahead of time and no charge will incur.
I do not have an account with you. Can I still reserve a ride?
Yes, of course. Alpine Limousine Service welcomes both corporate and personal accounts. Whether you are a first-time client, or a frequent client, Alpine offers optimum service for every reservation.

Boca Raton, Florida

(212) 982-8858
Executive Fax:
(201) 807-1666