Reservations for services outside of the New York Metropolitan area (NY, NJ, CT) of state reservations must be cancelled 48 hours in advance. Failure to do so will result in billing of your account in full. For local pick-up and drop off services between 9AM and 12 PM cancellations may be made with 5 hours notice. Any reservations made for pick up between 12:01AM and 8:59AM require cancellation 12 hours prior. Failure to cancel within these guidelines will result in billing in full. No refunds will be made for a failure to cancel your reservation as noted above.